Patient Reviews

Hear What Our Patients Are Saying

We are dedicated to improving the lives of the hearing impaired, one patient at a time. Everything we do is to help people with hearing loss enjoy the sounds, voices, people and conversations in their lives. We take great pride in helping people get back the gift of hearing—there is nothing more gratifying.

Read a Few of Our Google Reviews

We are rated 5 out of 5 stars based on 62 reviews on Google.

Read what some of our patients have to say about our staff and our office!

The whole experience was fantastic, from booking the appointment to getting new hearing aids. The hearing test was above and beyond the last places that gave me and maintained my hearing aids. I can hear better than before and understand my family better than before.

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Jerry Nishikawa, on Google

From the moment we walked in the door we received a warm greeting. They listened patiently to our concerns & past experiences. A thorough examination & hearing aid tailored to the individual need. Received new hearing aids in a weekends time. Final 'tweaking' was done & we left as happy cared for satisfied clients! Highly recommend!

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Pat Badaczewski, on Google

Pleasant experience. Answered all my questions.

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Curt Myers, on Google

I purchased my first pair of hearing aids from K&K back in 2018. I was very pleased then with the exceptional service and professionalism of the staff, Andrew and Kim. Over the past five years, I have made several checkup visits to the office and each time was happy with the outcome. I needed new hearing aids so I of course returned to K&K. Not only was the service immediate (I didn't even have an appointment), but I was even happier with my experience this time. Kim thoroughly checked my hearing condition once more using several state of the art tests and quickly determined my needs. I walked out with what may be the best hearing aids on the market and got a fantastic discount as well. Thanks again for a job extremely well done.

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Charles Giauque, on Google

Kim is knowledgeable and thorough. K&K has fair pricing and has been available to answer any questions that have come up. Definitely worth the trip and time to have your hearing needs met.

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Gerry Vanderlinden, on Google

Andrew is a fantastic person to work with. I think we have become friends. He has worked long and hard with me about my hearing aids. Thank you Andrew.

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Patricia King, on Google

Very quick to get appointment scheduled, corrected my hearing aid issue while I waited.

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James Wright, on Google

Excellent company where both Kim and Andrew care about patient hearing and explain options carefully.

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Diane Jones, on Google

Good service there. But need to call before arrival.

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Julia Burkholder, on Google

Friendly and helpfull

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Charles Yates, on Google

Always does a very thorough job in accessing my hearing aids to make sure they are working properly. Assisted me with replacing a small piece and updated the operating program for them that allowed me to stream music and hear phone calls.

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Eileen Mitchell, on Google

I had a very hard time getting my workers comp to work with me to get new hearing aids Dena and dr Kim got on the task and did the impossible got me two new hi tech hearing aids with very professional service I would recommend anyone to contact K&K hearing they made me a very happy person thank you very much K&K team

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Randy, on Google

My dad had gotten his hearing aids from K and K, and was extremely satisfied with them. So I knew without a doubt that was the place I was going to go. They did amazing work for me, I would highly recommend them!!!

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Teresa Moore, on Google

Very friendly and professional

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Dave Adams, on Google

You did a great job. You acted well professionally and help me resolve my problems

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Robyn Tornstrom, on Google

Fantastic service Very knowledgeable!

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Delphine Bixby, on Google

I've been going to Kim for hearing aids for several years now. I actually own two sets of hearing aids bought from Kim! Some years ago, I took my father to Kim who also bought hearing aids. These days you can get hearing aids from almost anywhere. But the best brands to buy are Starkey and Audibel- like what K&K sell! But the most important concern for hearing aids is service and support. Just prior to the pandemic, my 2 year warranty was about to expire when I had an issue come up with my original hearing aids. They sent them both to the factory and had them refurbished. I still use them today as spares and when I visit places where Bluetooth tech isn't allowed. My one of my new aids have needed work recently. They just issued me a brand new unit. BTW, they have also taken great care of my father. He lives in Ohio which makes things a bit more challenging! But both Kim and Deana bend over backwards to keep things working smoothly. Hearings aids for me was a challenge to get used to. I wasn't convinced I needed them at the time. But now, I truly struggled to stay engaged in conversation without them! My wife and children are glad I have them as well. If you or a loved one need hearing aids, I highly recommend calling K&K Hearing Associates with offices in Hagerstown and Frederick MD. They will take great care of you!

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Radar Man, on Google

I changed hearing clinics because I was not satisfied with the hearing aids nor with the service. I came to K&K with some apprehension expecting marginal improvement. The service I received at K&K exceeded my expectations. Kim spent whatever time he felt was necessary tip satisfy my needs. The new hearing aids I purchased are definitely an upgrade. After a week and half of wearing them, I came back to have them programmed to mask my tinnitis. After an hour and a half of testing, Kim and a factory tech reprogrammed the hearing aids to customize to my needs. I am currently wearing them during all my wake hours to get used to them. Time will tell how well I will adapt to them. I appreciate all the time spent and care shown by Kim and his team to help improve my hearing and quality of life.

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stan pietrzyk, on Google

Kim and everyone take time to check what is needed by evaluating hearing changes and test results. They then recommend the best hearing aid to help the patient hear

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Shirley Durbin, on Google

I like this audiologist he makes me cheer up when he comes in. Julia Burkholder

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Julia Burkholder, on Google

Great atmosphere, friendly service!

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Brenda Burkett, on Google

K&K hearing is such a great place. From the very beginning Kim and Dena treated my husband and me like family. When I lost my husband they cried with me. Been clients for 6 or 7 years and it is always a pleasure to walk into their office. They are kind, caring and always on my team!

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Shirley Rich, on Google

I just wanted to say how grateful I am to find such a professional office to assist with my hearing. I’ve been struggling a bit with hearing loss for many years. Three years ago, I had an ENT tell me I should probably look into hearing aids. Knowing this would be a MAJOR investment, I went online to find something to try. What I found functioned more like amplifiers. They made what I could already hear louder and didn’t help with what I was struggling to hear.

I have a busy, full life and my job demands tons of meetings. Recently, I was missing parts of what was going on in the meetings because I couldn’t hear and didn’t want to interrupt to have people repeat what they said.

I found K&K Hearing. The staff is absolutely wonderful! The receptionist provided excellent instructions for coming into the office and Kim explained every detail!

I was able to leave the office fit with a new pair of hearing aids. I’d been going nuts with ringing in my ears. I still have it, but it’s like my brain no longer registers it unless I focus on it! I hear everything now!! My meetings are going much smoother and I’m able to contribute as I should.

I can’t thank them enough!!

Donna Keske

This is a story that must be told!! A couple of days ago, I was playing bridge at my neighbor’s. It was such a lovely day, so she had her doors and windows open. Hanging outside of her screen door were 2 wind chimes. All of a sudden I heard “tinkle-tinkle” – I turned my head and saw where the sound was coming from. I smiled and even laughed, because it had been so long since I had heard wind chimes!! My friends didn’t understand – how could they – THEY HEAR!!! And, now through your caring and patience – SO DO I!!

Fran Shoemaker

I would like to express to you how happy and satisfied I am with your service and product. During my appointment, I feel you took your time with me and genuinely cared about my hearing – or lack thereof. For the little time I’ve had the hearing aids, there is such an improvement! I can hear my refrigerator running, rain on the roof, and the motor in my car start – sometimes I would try to start it twice.

Thank you Mr. Keller for such a wonderful service, and helping me hear again!

Sharon C. Robinson

Just wanted you to know how much I appreciate the kind of competent service I have received at your hands.

After having seen two different audiologists and having purchased two sets of hearing aids with disappointing outcomes, it was truly gratifying to find someone who knows what he is doing, from recommending equipment to fitting it properly and then tuning it for optimal results.

It is truly satisfying to deal with a knowledgeable professional who uses state of the art equipment and clearly stays on top of his field. Glad to have found you.

Alvin Freund, M.D.

When my husband and I visited your office about two months ago to weigh the possibilities of purchasing hearing aids for me we were totally impressed with the service you and your co-workers provided. Everyone extended utmost courtesy, politeness and indeed skillful diligence. The thorough examination, Jeannie in particular, rendered went beyond what my husband and I anticipated. The high-tech electronics and the sound synthesizing still has us mystified yet we are extremely pleased with the quality products we purchased.

I cannot find enough words to praise the totality of service K&K provided. Since getting the aids I no longer have to pretend that I hear words meant for me. Audibility has certainly been a plus! I hasten to point out, moreover, that background noise interference has been absent.

In summary, thank you for the superb service you and your K&K colleagues provided. The hearing aids have made my life much better!

Patricia A. Cheney

I’m putting in writing to you what I have told you, that I am a satisfied customer. I received my second set of hearing aids from you last month, having used the first set for four years. Both sets of devices have been of excellent quality and the service I received from K&K has been first rate. Both sets were made by Audibel. My hearing improved greatly with both sets. With the second set I can now sit in the back seat of my son’s car on my way to Hershey Park with my wife and grandchild and hear ALL the conversation coming from the front seat from my son and daughter-in-law, and with hearing better now, I can fully participate in the family conversations. I can also distinguish WHERE sounds are coming from. Also I can tell you that both Audibel sets were easy to use from the first day.

In short, I would advise anyone who is developing hearing difficulties that the benefits of using quality products such as these I purchased from you, that these benefits greatly outweigh the inconvenience and cost of going without hearing aids. Missing conversations is like missing out on life. It makes all the sense in the world to get and use quality hearing aids.

Andrew M. Miner

I am a senior residing at Pines Apartments in the Homewood Retirement Community. I am very active and thought I was doing fine with the way I was hearing. My family and friends informed me many times that I should have my hearing checked again. I had a family dinner and I realized I didn’t hear half of what was being discussed; it was very upsetting to me. I made an appointment with K&K Hearing Associates only to find that I definitely had a hearing loss much greater than I thought. I had tried this once before and was very skeptical, however I followed through this time and found a whole “NEW WORLD”. I can sit in my apartment and actually hear things going on outside. I have sounds in my life that I didn’t know existed. I am now involved in several groups at the home and now I know what I have been missing all these years. My new hearing aids have changed my life for the better. Thank you to the experts at K & K Hearing Associates. I can’t wait to wake up in the morning and experience new sounds!

Mary Brown

Just a little note to express my sincere appreciation to you and your office staff for making what could have been a difficult time for me, less stressful and so rewarding. My first visit and purchase of the Eclipse 2 aids, in March of 2006, made the biggest difference in my hearing abilities. However, my recent change to the Virtue 12 CIC aids. made my hearing even better. I just cannot find anything about them I do not like. You did a superior job in making the molds for my new aids. The fit is perfect. I don’t even realize that they are in my ears. Being able to chat on the telephone without removing the aids puts a smile on my face. All sounds and voice patterns are distinctively clearer. Every feature advertised has worked well. It is a joy to wear them. You can be assured, Kim, that I will always recommend highly K & K Hearing Associates to my friends and anyone that is in need of your services and hearing aids.

Glen Bowman – Retired Washington Cty, MD. Sheriff

Thank you very much for your expertise in allowing me to hear with the new Virtue 12 Hearing aids you fit me with, I now realize how much of life I was missing. I have a small recording studio at home and I was amazed at how much the highs, mid-range and bass sounds became so clear while recording with the Virtue 12 aids. I am so thankful that my wife kept after me to take advantage of your free professional hearing test. I definitely was a stubborn hard headed man but now I am forever grateful to hear. I really needed to learn that technology is ongoing and certainly there is hope for people like me to be able to hear again. The nice thing about the Virtue 12 aids is that people can’t even tell you are wearing them. Thanks to you and your professional staff for making my life alive with sound again.

Paul J. Little