Patient Reviews

Hear What Our Patients Are Saying

We are dedicated to improving the lives of the hearing impaired, one patient at a time. Everything we do is to help people with hearing loss enjoy the sounds, voices, people and conversations in their lives. We take great pride in helping people get back the gift of hearing—there is nothing more gratifying.

Read a Few of Our Google Reviews

We are rated 4.9 out of 5 stars based on 165 reviews on Google.

Read what some of our patients have to say about our staff and our office!

K&K Hearing Associates team is excellent in doing hearing tests. I am very happy with the hearing aid device I received. I recommend this facility to others.

Reviewer Profile Photo SamBell, on Google

Bryce, Amanda, and Kim were wonderful. I would highly recommend K & K Hearing!!!!

Reviewer Profile Photo Dawn Cochran-Staab, on Google

Technician and staff were knowledgeable, friendly and courteous. Testing was smooth and thorough. Room was given to make my decision.

Reviewer Profile Photo Magdeline Duncan, on Google

Thoroughly explained the situation with my hearing loss and my options. Took the time to make adjustments to get me through until I qualify for new hearing aids.

Reviewer Profile Photo Shelly Holifield, on Google

K&K Hearing has provided my hearing aid services for the past two decades. In that time, I’ve owned four sets of hearing aids, each one more technically advanced than the last. K&K is a family-run business led by Kim Keller, a licensed Hearing Aid Dispenser (HAD) and Board Certified in Hearing Instrument Sciences (BC-HIS). K&K operates out of two locations — one in Hagerstown, MD, and the other in Frederick, MD. I experienced significant hearing loss as an infant due to bacterial meningitis, likely caused by either the high fever or the medications. Over the years, I’ve tried several other hearing aid companies, but none have restored my hearing to the level K&K has achieved. In fact, some of those companies told me outright to stay with K&K, since they couldn’t do better. K&K also provides complimentary maintenance every three months, checking and cleaning my hearing aids to keep them performing at their best. If you want hearing aids that actually work and a team that genuinely cares, K&K Hearing is the only place I’d recommend.

Reviewer Profile Photo Stephanie Willim-Ostmann, on Google

K&K Hearing was very helpful with my hearing needs. A hearing test showed that my hearing had gotten worse and I needed new hearing aids that would adjust to this change. K&K Hearing provided me with wonderful, new hearing aids at a reduced price. Thank you Kim, for helping me to hear again. Every sound I hear now is so very precious to me.

Reviewer Profile Photo Sandra Fitzgerald, on Google

Excellent service. Mom's hearing aid was not working. We stopped in. And within 10 minutes the answer was found.Repairs are in the works.

Reviewer Profile Photo terry walker, on Google

A nice experience with my most recent visit to K&K. Kim was most patient and understanding with me. A most pleasant environment.

Reviewer Profile Photo Dolores Christ, on Google

I want to thank Kim Keller for giving my hearing back. He was thorough with explaining everything. He gave tests that I have never had before and I will always be grateful. Both Kim and his son are very nice. I highly recommend K and K Hearing.

Reviewer Profile Photo Pat N, on Google

My husband and I both were tested and needed hearing aids and we couldn’t be happier. Everyone was helpful, friendly and very professional. Please go to them for any of your needs.

Reviewer Profile Photo Rick Leister, on Google

It was a great experience. He checked my hearing and was open about treatment options. Very satisfied.

Reviewer Profile Photo John, on Google

K&K Hearing Associates is top notch. I received the best and most thorough Hearing test in my 62 years. Mr. Keller and Deena treat you like family from the moment you walk in the door. I can't wait to pick up my hearing aids (which only take a few days to receive) and finally be able to hear and experience a whole new life. You will not regret choosing K&K Hearing Associates and their excellent care.

Reviewer Profile Photo rose kluge, on Google

Very good at there job. Explained things very well. This is the place to go if you want very good hearing. Easy to talk too.

Reviewer Profile Photo Linwood Bowie, on Google

Kim Keller’s skills place him, in my experience, among the top hearing aid service providers. Kim and Dena are professional and generous people. They make the extra effort to be clear about everything, from the initial phone contact through the incredibly thorough audiogram and on to the fitting of hearing aids. My new Audibel aids are excellent. I look forward to a long and beneficial relationship with K&K Hearing Center!

Reviewer Profile Photo David Hughes, on Google

Does a very good job of answering questions and concerns. Great followup making sure you're getting the most out of you're hearing aids. Recommended

Reviewer Profile Photo Scott Schleiffers, on Google

When a person comes to the realization that hearing aids might be necessary, it's important to find a good hearing center that will render thorough services and provide necessary products. Having read the previous reviews about K&K Hearing Associates, I chose to make an appointment. Dena was extremely nice and greeted my husband and me as though we were old friends. Kim couldn't have been nicer or more professional as he conducted necessary tests and explained the results in full detail. My husband and I were very pleased with the entire experience. I am now able to hear with detailed clarity. I would highly recommend K&K to anyone who is in doubt about their ability to hear clearly. Kim has 46 years of experience in this field and it shows. He treats his customers with utmost care and respect. Excellent experience.

Reviewer Profile Photo Carla Kann, on Google

Highly recommend the receptionist is so helpful and sweet and the doc is as well they went above and beyond to help me.

Reviewer Profile Photo mandy m, on Google

K & K Hearing takes the time to explain things to you and shares with you what has and has not changed with your hearing since you have been seen last. They take there time to get to know there petients and there hearing issues and they will go that extra mile to help others out if they really need the help. Thank Kim for all you help we appreciate it from the bottom of our hearts. Ken & Tena Brashears

Reviewer Profile Photo Tena Brashears, on Google

Great people to work with and they’re always so accommodating in fixing my hearing aids and taking care of them.

Reviewer Profile Photo Cori Urey, on Google

Appointment was very thorough. I was treated with great care to resolve my hearing issues. I would highly recommend K&K Hearing Associates for your hearing issues.

Reviewer Profile Photo jeanne twigg, on Google

Going there was an absolute delight from the time I walked in the door till the time I left. Even though I did not need hearing aids he was very informative about my hearing and helped me to understand why I was having some difficulty. I will definitely be going back for all my hearing needs and follow ups for now on.

Reviewer Profile Photo toolkid1985, on Google

Did an excellent job of adjusting my hearing aids after the hearing in my left ear declined.

Reviewer Profile Photo Ron Garvin, on Google

I just wanted to say how grateful I am to find such a professional office to assist with my hearing. I’ve been struggling a bit with hearing loss for many years. Three years ago, I had an ENT tell me I should probably look into hearing aids. Knowing this would be a MAJOR investment, I went online to find something to try. What I found functioned more like amplifiers. They made what I could already hear louder and didn’t help with what I was struggling to hear.

I have a busy, full life and my job demands tons of meetings. Recently, I was missing parts of what was going on in the meetings because I couldn’t hear and didn’t want to interrupt to have people repeat what they said.

I found K&K Hearing. The staff is absolutely wonderful! The receptionist provided excellent instructions for coming into the office and Kim explained every detail!

I was able to leave the office fit with a new pair of hearing aids. I’d been going nuts with ringing in my ears. I still have it, but it’s like my brain no longer registers it unless I focus on it! I hear everything now!! My meetings are going much smoother and I’m able to contribute as I should.

I can’t thank them enough!!

Donna Keske

This is a story that must be told!! A couple of days ago, I was playing bridge at my neighbor’s. It was such a lovely day, so she had her doors and windows open. Hanging outside of her screen door were 2 wind chimes. All of a sudden I heard “tinkle-tinkle” – I turned my head and saw where the sound was coming from. I smiled and even laughed, because it had been so long since I had heard wind chimes!! My friends didn’t understand – how could they – THEY HEAR!!! And, now through your caring and patience – SO DO I!!

Fran Shoemaker

I would like to express to you how happy and satisfied I am with your service and product. During my appointment, I feel you took your time with me and genuinely cared about my hearing – or lack thereof. For the little time I’ve had the hearing aids, there is such an improvement! I can hear my refrigerator running, rain on the roof, and the motor in my car start – sometimes I would try to start it twice.

Thank you Mr. Keller for such a wonderful service, and helping me hear again!

Sharon C. Robinson

Just wanted you to know how much I appreciate the kind of competent service I have received at your hands.

After having seen two different audiologists and having purchased two sets of hearing aids with disappointing outcomes, it was truly gratifying to find someone who knows what he is doing, from recommending equipment to fitting it properly and then tuning it for optimal results.

It is truly satisfying to deal with a knowledgeable professional who uses state of the art equipment and clearly stays on top of his field. Glad to have found you.

Alvin Freund, M.D.

When my husband and I visited your office about two months ago to weigh the possibilities of purchasing hearing aids for me we were totally impressed with the service you and your co-workers provided. Everyone extended utmost courtesy, politeness and indeed skillful diligence. The thorough examination, Jeannie in particular, rendered went beyond what my husband and I anticipated. The high-tech electronics and the sound synthesizing still has us mystified yet we are extremely pleased with the quality products we purchased.

I cannot find enough words to praise the totality of service K&K provided. Since getting the aids I no longer have to pretend that I hear words meant for me. Audibility has certainly been a plus! I hasten to point out, moreover, that background noise interference has been absent.

In summary, thank you for the superb service you and your K&K colleagues provided. The hearing aids have made my life much better!

Patricia A. Cheney

I’m putting in writing to you what I have told you, that I am a satisfied customer. I received my second set of hearing aids from you last month, having used the first set for four years. Both sets of devices have been of excellent quality and the service I received from K&K has been first rate. Both sets were made by Audibel. My hearing improved greatly with both sets. With the second set I can now sit in the back seat of my son’s car on my way to Hershey Park with my wife and grandchild and hear ALL the conversation coming from the front seat from my son and daughter-in-law, and with hearing better now, I can fully participate in the family conversations. I can also distinguish WHERE sounds are coming from. Also I can tell you that both Audibel sets were easy to use from the first day.

In short, I would advise anyone who is developing hearing difficulties that the benefits of using quality products such as these I purchased from you, that these benefits greatly outweigh the inconvenience and cost of going without hearing aids. Missing conversations is like missing out on life. It makes all the sense in the world to get and use quality hearing aids.

Andrew M. Miner

I am a senior residing at Pines Apartments in the Homewood Retirement Community. I am very active and thought I was doing fine with the way I was hearing. My family and friends informed me many times that I should have my hearing checked again. I had a family dinner and I realized I didn’t hear half of what was being discussed; it was very upsetting to me. I made an appointment with K&K Hearing Associates only to find that I definitely had a hearing loss much greater than I thought. I had tried this once before and was very skeptical, however I followed through this time and found a whole “NEW WORLD”. I can sit in my apartment and actually hear things going on outside. I have sounds in my life that I didn’t know existed. I am now involved in several groups at the home and now I know what I have been missing all these years. My new hearing aids have changed my life for the better. Thank you to the experts at K & K Hearing Associates. I can’t wait to wake up in the morning and experience new sounds!

Mary Brown

Just a little note to express my sincere appreciation to you and your office staff for making what could have been a difficult time for me, less stressful and so rewarding. My first visit and purchase of the Eclipse 2 aids, in March of 2006, made the biggest difference in my hearing abilities. However, my recent change to the Virtue 12 CIC aids. made my hearing even better. I just cannot find anything about them I do not like. You did a superior job in making the molds for my new aids. The fit is perfect. I don’t even realize that they are in my ears. Being able to chat on the telephone without removing the aids puts a smile on my face. All sounds and voice patterns are distinctively clearer. Every feature advertised has worked well. It is a joy to wear them. You can be assured, Kim, that I will always recommend highly K & K Hearing Associates to my friends and anyone that is in need of your services and hearing aids.

Glen Bowman – Retired Washington Cty, MD. Sheriff

Thank you very much for your expertise in allowing me to hear with the new Virtue 12 Hearing aids you fit me with, I now realize how much of life I was missing. I have a small recording studio at home and I was amazed at how much the highs, mid-range and bass sounds became so clear while recording with the Virtue 12 aids. I am so thankful that my wife kept after me to take advantage of your free professional hearing test. I definitely was a stubborn hard headed man but now I am forever grateful to hear. I really needed to learn that technology is ongoing and certainly there is hope for people like me to be able to hear again. The nice thing about the Virtue 12 aids is that people can’t even tell you are wearing them. Thanks to you and your professional staff for making my life alive with sound again.

Paul J. Little